How evidence is recorded
Each capability has a named delivery owner. A capability is described as available only when its purchased workflow and its financial connection have passed release checks on a deployed build and a synthetic operating cycle has been traced end to end. Automated checks alone are not treated as sufficient, and an edition never inherits availability from another edition or from a catalogue entry.
Current evidence by capability
The statements below identify what must be verified for the purchased scope. A scope review provides the current evidence and the remaining validation requirements.
- Managed workspace with separate customer accounts: Several properties can belong to one customer account; independently managed customers keep separate accounts and data.
- Levy run, receipting and owner statements: An approved charge run, a reconciled receipt and an owner statement, with one exception and one service request handled.
- Reservation, deposit and guest folio to reconciled posting: A reservation and deposit carried through the guest folio, spa scheduling, till and stock, and a reconciled financial posting.
- Lease, rent schedule, deposit and landlord statement: A lease with its rent schedule and deposit, a maintenance request and an authorised landlord statement.
- Connection to one selected accounting engine: One tested engine profile per customer, with the included mappings, entities and transaction types written into the order.
What we will not do
We will not provision an account from an enquiry, invent customer proof, promise a delivery date that is not backed by named available hours, or describe a limited first cycle as the whole product. If support exceeds the agreed allowance or a representative acceptance test fails, new sales of the affected scope pause until it is resolved.
Next step
A scope review is a working conversation about your last hard operating cycle. It ends with one recommendation, one engine and a dated payment calendar, or with an honest no.
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